A clinic appointment.
In 24–48 hours.

You pay for Doctr’s care coordination services, which include finding and booking your appointment. The insured medical consultation is covered by RAMQ with a valid health insurance card.

We help you find an appointment within 24–48 hours where available. The timeframe depends on clinic availability and your region; rural areas may take longer.

For a non-emergency concern, you can consider an online consultation. You can also check wait times at emergency rooms near you. If your life is in danger, call 9-1-1 or go to the nearest ER without delay.

Yes, for appointment booking assistance. Your Doctr care coordinator searches for and books a RAMQ-covered clinic appointment for you. Our paid service is independent of 811. Info-Santé 811 (option 1) provides free nursing advice, while option 3 connects eligible people with the Primary Care Access Point (GAP). Doctr does not replace Info-Santé’s medical advice.

Doctr is an independent booking assistance service. We have no affiliation with RAMQ scheduling systems and no priority access to clinic appointments.

Yes. We can also help you find and book an appointment without a RAMQ card. For example, you may be visiting Quebec with a health insurance card from another province, or be a temporary resident who isn’t eligible for Canadian public health insurance.

Yes. The family plan provides booking assistance for up to 4 family members. Each person needs a valid RAMQ card for a covered medical appointment.

A care coordinator works on your request and keeps you informed. You can contact the team through the Doctr app. Once booked, you receive the appointment date, time and clinic details.

Within the framework of its offer of services to the person who obtains the services of Doctr (hereinafter “Customer”), the latter acts only as an agent for the Customer within the framework of the mandate of medical appointments that the latter granted to him by obtaining the services of Doctr.

‍For all services rendered by Doctr involving the use by the Customer of his Quebec Health Insurance Plan card (hereinafter the “RAMQ Card”), Doctr acts independently and is not affiliated with any appointment scheduling system, clinic or other establishment offering medical services.

‍Doctr is not given priority for scheduling appointments before, during or after the execution of its mandate for the Customer when such services involve the use by the Customer of its RAMQ Card.

Protection of personal information

We, Doctr, are seriously concerned about the confidentiality of your personal information and are committed to respecting the confidentiality of the information we collect. In order to comply with the various legal provisions concerning the Quebec health insurance plan (Health Insurance Act, RLRQ c A-29) and concerning the protection of personal information in the private sector (Act respecting the protection of personal information in the private sector, RLRQ, c P-39.1), Doctr has put in place various mechanisms allowing it to provide its services and to comply with the existing legal provisions.

‍Please note that the only information collected, in a transparent manner with the consent of the users, is the information listed in our Privacy Policy, to which you consent by using the website ” Doctr.ca ” (hereinafter the ” User “). Please note that the User’s personal information will not be retained beyond the purposes for which it was collected and Doctr has established a mechanism for the destruction of such information once the expiry date has been reached, thereby complying with applicable laws.

Special case of health insurance card information

Please note that we will not require you to produce your RAMQ Card with all its information by photo and we will never require you to physically entrust us with your RAMQ Card. For the sole purpose of the services provided by Doctr “Doctr Care Coordinator Services” (described in the Terms and Conditions and the General Conditions of Sale) for which the information contained on a RAMQ Card is necessary, and not merely useful, we collect only the necessary information contained on the RAMQ Card.

‍The information requested may include the registered health insurance number, expiration date, date of birth and full name of the person purchasing the specific service (hereinafter the “Purchaser”). The collection of the above information is necessary since this information is required by the clinics for appointment scheduling, therefore necessary for Doctr to perform the service “ Doctr Care Coordinator Services” that Buyer has procured and which is a resource provision service.

‍The deletion of certain data such as health insurance number, reason for medical consultation and any photos that may have been provided are deleted by Doctr seven (7) days after Doctr has made an appointment for Buyer, as this information is no longer necessary for Doctr’s performance of the services. For more information, please read our Privacy Policy.