What is the Care Coordinator service?

We know booking medical appointment in the public health system can generate anxiety and frustration. Your Care Coordinator will find the right clinic, call at the right time and book appointments for you.

How many appointments can I request?

As many medical appointments as you need, as long as you attend to your consultations.

How long does it take to get an appointment?

You can expect you Care Coordinator to get started on the same day or early the next morning.
Appointments are usually booked within 24 hours but there can be extra delays for certain regions or services. Your care coordinator will update you on his next steps.

How do you select the right clinic and physician?

We pick the right clinic and physician based on your location, availability, and reviews from other patients.

Can I pick my clinic and physician?

If you have a clinics or physicians you like, let us know and we will call them first. Please note that for walk-in clinics you may not be able to pick your physician.

Can I cancel at any time?

We are not here to lock you into a contract. You can cancel anytime. Send us a message on the chat and you will no longer be charged on your credit card.

Please note that we have adopted a monthly subscription model to make it affordable to receive great care coordination services when you need them. If you subscribe and unsubscribe frequently, we may move you to a yearly plan.

Can I get reimbursed if I am not satisfied?

If you think this service is not right for you after your first request, you can cancel and request a refund for your first month.

Alternatively, you can tell your care coordinator why you are unsatisfied and we will find a solution.

Do you have a family plan?

Not yet but it is coming! Ask your Care Coordinator for an update.