Frequent questions on the care coordinator service:

We know booking medical appointment in the public health system can generate anxiety and frustration. Your Care Coordinator will find the right clinic, call at the right time and book appointments for you.

You can request as many medical appointments as you need, as long as you attend to your consultations.

For the family plan, you can request appointments for 2 adults and their children under 18.

You Care Coordinator will start working on your request soon. You will receive a communication when your care coordinator has started, and you will receive frequent updates on progress. If you have questions, you can always chat with the team via the chat in the Doctr mobile app.

We will get started today on your request. If you opened this request after 7pm, we may start working on it tomorrow morning.

The service is reliable and fast. 70% of appointments are confirmed in less than 24 hours and 95% of appointments are confirmed in less than 48 hours.

For walk-ins, you can expect the appointment tomorrow or the next day. For other types of appointments, it depends on the availabilities in your region, and you will get more information once the care coordinator team has started working on your request

The service is reliable and fast. 70% of appointments are confirmed in less than 24 hours and 95% of appointments are confirmed in less than 48 hours.

You can see the progress of your request in the request details located in the chat tab in the Doctr app.

We use your location, the distance you can travel, your availabilities and the thousands of reviews left by other users in our clinic directory to pick the best clinic possible.

Inform your care coordinator in the chat if you prefer a clinic or health professional and we will prioritize it.

You are always in control. Inform your care coordinator in the chat if you don’t like the selected clinic and we will find you another one.

It happens! We will book another appointment for you. Let your care coordinator know as soon as possible as not showing up to your appointment negatively impacts the reputation of the Care Coordinator service.

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