What kind of review is the person below writing? You aren't even a patient yet and you have complaints? The front staff is human too. 

We are all in need of a family dr. Dr shan was looking for patients 50 znd over. I called the office znd spoke to the receptionist  and was later forward forms to fill out for a meet and great.   I got a call  back and  the receptionist  had no idea where scarborough  was I told her my husband and myself went to find their office and it took u all of 15 min from door to door. I was then told  we lived yo far.  I told her that was ridiculous  we are 15 min away.  I receptionist  was fo unprofessional  in her replies  she had no idea how to answer any of my question's    dhe said even if I was to make zn appointment gor meet and greet 

I just joined the practice a few months ago. I have been really surprised to hear any poor comments about Dr Shan. My husband had been with Dr Shan for 8 years since she took over the practice. She is so to the point and runs her practice very well. There have been some people asking why she isn’t accepting from anywhere. I wondered about that too.  Each area only accepts referrals from that postal code. So it’s a lot of work to find specialists out of Durham even Pickering Ajax. Also you can’t see any walkin clinics or any other family doctor due to the contract the government makes you sign when you join a family health organization (FHO). Thats for any doctor who is part of a FHO. It doesnt make sense that patients from far east Durham join because you wouldn’t make it to the practice in time in a rush and you can’t go to walkins. It’s better to be close to your doctor. It’s also very kind of her to open up some spots even though she has a full practice to the Pickering community. There’s so many elderly without a doctor. She really cares about the community and to help like that because she had a lot of elderly walkin to her. I got in like that as well. She does a lot of leadership stuff too for Durham and teaches medical students and residents. I thought this information would be helpful for people.